Case Study
The importance of investing in employee training to improve patient outcomes.
The Problem
Meet Norene Christensen, the owner of Four Pines Physical Therapy, a successful practice with three locations in Wyoming. During the pandemic, Norene noticed a concerning trend in her practice. Physical Therapists were struggling to keep patients compliant with their plan of care frequency and appointment arrivals, resulting in increased cancellations and no-shows. This negatively impacted productivity, teamwork, engagement, and profitability.
The Solution
To address these challenges, Norene turned to Caseload Optimizer™ course, which is designed to help clinical and admin teams manage patient caseloads better and increase patient compliance.
The Results
After the entire company took the course, Four Pines Physical Therapy saw a nice improvement in their arrival rate, increasing from an average of 89-90% to 92-93% over a 3-month span. They also exceeded their 1st quarter’s productivity goals on patient visits and profitability. The practice also experienced an increase in new patients from doctors’ office referrals, resulting in business growth!
By implementing Caseload Optimizer™, Four Pines Physical Therapy were able to overcome some challenges from the pandemic and drive growth for their business. As the business evolves, it is essential for clinics to train & develop their team to effectively stay on top of the latest industry trends and best practices to deliver the best care to their patients.
Over a three-month period…
3%
