Carlson Procare
Case Study
Empowering Leadership to Drive Multi-Clinic Growth: Ben & Kevin’s Transformation Through Director Training
The Problem
Wanting to run their 5-location Physical Therapy practice easier and more effectively. They have been overseeing all their employees in each location and feeling like they could be more efficient and productive in helping their business and community.
The Solution
Directors Training Course.
The Results
Collaborated on an approach to select qualified Physical Therapists on their team, who demonstrated the ability to lead others, that they felt they could be good Clinic Directors. They were able to provide a smooth transition and training program to establish their new Clinic Directors with skills, strategies, and a turnkey, shared approach to empower them to take some responsibility off the shoulders of the practice owners to lead their clinics. Their Clinic Directors have since elevated their contribution and are now exercising more independence valuing performance, communication and collaboration resulting in company growth, increased patient visits, and improved schedule utilization, freeing up more time for the owners and to better run their company.
Empowered leadership across all 5 locations through a turnkey Directors Training Course freeing up more time for the owners and to better run their company.
Four Pines Physical Therapy
Case Study
The importance of investing in employee training to improve patient outcomes.
The Problem
Meet Norene Christensen, the owner of Four Pines Physical Therapy, a successful practice with three locations in Wyoming. During the pandemic, Norene noticed a concerning trend in her practice. Physical Therapists were struggling to keep patients compliant with their plan of care frequency and appointment arrivals, resulting in increased cancellations and no-shows. This negatively impacted productivity, teamwork, engagement, and profitability.
The Solution
To address these challenges, Norene turned to Caseload Optimizer™ course, which is designed to help clinical and admin teams manage patient caseloads better and increase patient compliance.
The Results
After the entire company took the course, Four Pines Physical Therapy saw a nice improvement in their arrival rate, increasing from an average of 89-90% to 92-93% over a 3-month span. They also exceeded their 1st quarter’s productivity goals on patient visits and profitability. The practice also experienced an increase in new patients from doctors’ office referrals, resulting in business growth!
By implementing Caseload Optimizer™, Four Pines Physical Therapy were able to overcome some challenges from the pandemic and drive growth for their business. As the business evolves, it is essential for clinics to train & develop their team to effectively stay on top of the latest industry trends and best practices to deliver the best care to their patients.
Over a three-month period…
3%
increase in arrival rate
No Limits Physical Therapy
Case Study
The power of coaching and the impact it can have on a business owner’s life.
The Problem
Ken Bush, the founder of No Limits Physical Therapy, faced a daunting challenge. His practice was getting steadily busier the last five years but was having difficulty recruiting and hiring Physical Therapists. Despite his best efforts, he was unsuccessful in his approach and didn’t receive one resume for six months. Ken was also working longer days and having his wife help administratively more than originally planned.
The Solution
Determined to turn things around, Ken turned to the Nula Training Systems Executive Business Coaching Program for help. The program helped him to develop a more effective recruiting approach.
The Results
Within just four months, Ken had received eight PT resumes, which meant he could finally meet his staffing needs. Ken also took this opportunity to work with Nula Training Systems to improve some processes, which helped him promote a team member to offset some responsibilities. This move allowed him to run his practice better and enjoy more time with his family. Ken is now spending more quality time with his loved ones. He and his wife are also planning to have her hours greatly reduced being in the practice.
Because of the Executive Business Coaching Program, Ken has been able to successfully grow his practice, while enjoying a better work-life balance. His story is a testament to the power of coaching and the impact it can have on a business owner’s life.
Over a four-month period…
8
PT resumes
Magnolia Physical Therapy
Case Study
Taking time to work on your business, instead of in your business, increases profitability and efficiency
The Problem
Beth and Lisa founded Magnolia Physical Therapy approximately 15 years ago in New Orleans, Louisiana. Over time, they faced challenges such as shrinking reimbursements, rising costs, operational inefficiencies, and regulatory compliance. These challenges were compounded by the pandemic. The practice’s profitability was declining, making it increasingly difficult to run and grow the business.
The Solution
To address these issues, Beth and Lisa turned to NULA’s Executive Business Coaching Program and Site Visit Assessment. The Executive Coaching Program helped them identify areas where they could improve their operations and profitability. The Site Visit Assessment provided a detailed analysis of their practice, including suggestions and strategy for improvement.
The Results
After implementing the recommendations from the Executive Coaching Program and Site Visit Assessment, Magnolia Physical Therapy saw great improvements. They experienced a 20% increase in patient visits and a 15% improvement in profit margins over a 6-month period. They also hired three new Physical Therapists and two front desk team members and promoted an admin team member to a leadership position. These changes allowed Beth and Lisa to free up time to enjoy taking vacations and have fun in their business again!
The success of Magnolia Physical Therapy’s progress shows the power of seeking outside help to address business challenges. By working with NULA’s Executive Business Coaching Program and Site Assessment Visit they were able to Identify areas for improvement and implement changes that led to increased profitability and efficiency.
Over a six-month period…
20%
increase in patient visits
15%
improvement in profit margins